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Frequently Asked Questions
What is the return and refund policy?
We have a 14-day return and refund policy, which means you have 14 days after receiving your item to return it and then request a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Absolutely ✅. All transactions made on Masson Equipement are 100% secure. We use SSL (Safe Socket Layer Security) encryption (128-bit SSL) to protect your payment information during transmission, and we store your information on secure servers protected by firewalls and other security measures.
When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Our deliveries are generally made within 2 to 5 business days, depending on your address and the carrier chosen. See our Shipping Policy .
Where are your products manufactured?
At Masson Equipement , our products are manufactured both locally and globally. While the core of our production is European, some complementary products are manufactured partially or entirely in China, India, Poland, and Bulgaria, with strict quality control.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase. See our Shipping Policy
